Our Terms and Conditions
Booking
To book an appointment for your chosen treatment, please use our online booking system here on the ‘Booking’ page, or give us a call – 020 7286 5371 or email jasmine@thai-angels.com. Also, if you have any queries regarding your booking, you can email us at the email address above.
We request an email address and phone number during the booking process so that we can send you a reminder of your appointment.
Cancellations & Re-scheduling
We understand that cancellations and the need to re-schedule appointments are a fact of life. If you do need to re-arrange your diary, we would appreciate it if you could let us know of any changes to your booking ASAP.
However, if you are unable to keep a scheduled appointment, you MUST give 48 hours advance notice, to ensure that you will not be charged for the appointment. Clients cancelling within 48 hours of their scheduled appointment will be required to pay for the full appointment cost of the reserved service.
You can cancel or re-schedule, you can phone us at the salon – 020 7286 5371, or send us an email – jasmine@thai-angels.com
Pricing
All prices are subject to change at any time without prior notice, and sometimes are only available in-store. However, we will try and give our customers notice, where possible, and also strive to ensure that our pricing information is correct and up to date.
All treatments and packages are subject to availability and cannot be amended.
Property Loss
Please be aware, Thai Angels Massage and Spa LTD is not responsible for any loss of property on the premises. We kindly ask customers to be aware of their belongings at all times.
Injury
Please be aware, Thai Angels Massage and Spa LTD is not responsible for any injury received from our services. Our staff are trained professionals, any existing injuries or requirements must be disclosed prior to receiving the service.
Gift Vouchers
Gift vouchers can be used against any service at Thai Angels Massage and Spa LTD.
Vouchers must be presented at the time of payment and are not transferable, or exchangeable for cash.
Change from vouchers will be given as credit on a customer’s account. Any credit added to a customer account has the same expiry date as the original voucher. We do not give cash as change.
All vouchers have a stated 12-month validity from the date of purchase and cannot be extended or used after the voucher’s expiry date. Please ensure you use your voucher within this time.
We recommend booking well in advance
We are unable to replace lost or stolen vouchers.
Our vouchers cannot be used in conjunction with monthly special offers and selected promotions.
Our vouchers are non-refundable
Arrival
All the clients need to arrive 15 minutes before the appointment time for preparation. By this, the treatments will start at the set time. If you are running late, a phone call is required. Your arrival time will then determine the length of your treatment, which will end as originally scheduled.
Age Requirements
The minimum age requirement for access to the spa is 16. All children under 16 must be accompanied by an Adult.
Gratuities
These are gratefully received but at your discretion